Support+Upgrades

Woman in Field

Each Wing Pro license covers one user working on all the supported operating systems. For licensing details, see License Terms.

Support

One year of Support+Upgrades is included with every Wing Pro license. For perpetual licenses, Support+Upgrades may be extended at a cost of US$ 89/year for Commercial Use and US$ 39/year for Non-Commercial Use. For annual licenses, Support+Upgrades is included with each renewal.

Support for installation and any bug that blocks a user from working with Wing Pro is always free. Support for other problems is available to customers using a valid annual license for Wing Pro and customers with a perpetual license that is covered by Support+Upgrades.

Please use the upgrades page to renew an annual license or to extend Support+Upgrades on existing perpetual licenses.

We accept support requests by email to support@wingware.com. We strive to respond within a few hours, and guarantee a response within at most two business days (Monday through Friday, excluding regular US business holidays).

Support requests, bug reports, and feedback may also be submitted from Wing IDE's Help menu, if a valid email address is provided.

All support requests are handled by one of our developers, each of whom uses Wing Pro every day and possesses intimate knowledge of its internals. We respond to every request, and try to provide helpful hints whenever possible.

Support is subject to the terms and limitations given below. Additional support resources are available in our support center.

Upgrades

Annual licenses and perpetual licenses covered by Support+Upgrades have access to all new releases of Wing Pro. Perpetual licenses not covered by Support+Upgrades have access only to releases within the licensed major release, and must pay for upgrades to later major releases. For example, a perpetual license for version 7.x includes access to versions 7.0, 7.0.1, and 7.1 but would have pay to upgrade to 8.x if not covered by Support+Upgrades.

Licenses may also be upgraded from Non-Commercial Use to Commercial Use by paying the price difference between the original and upgraded license.

Use our online store for all types of upgrades.

Refunds

Upon request within 30 days, we will revoke any license and refund its purchase price.

Terms and Limitations

Wingware will provide support for installation, configuration, usage, and diagnosis and fault resolution for the covered Wing Pro product.

For serious functional faults that prevent usage of the product, Wingware will seek a work-around or issue a patch to resolve the problem. For other faults, Wingware will make a good faith effort to resolve the fault in a subsequent version of Wing Pro, in priority based on its severity in the context of all reported faults.

Support is provided by email only. Support by phone, instant messaging, and other channels is available only at Wingware's discretion in a particular case.

Support is limited to the active user of each covered license.

Support may cover third party products and libraries but Wingware does not warrant its support for any software other than Wing Pro.

Wingware is not obligated to provide a remedy for a fault in old versions of Wing Pro, if a remedy already exists in newer versions.

Wingware cannot guarantee that Wing Pro can be used without disruption, that provided remedies can be used without disruption, or that all problems will be solved.

Wingware's liability is limited to the lesser of the cost of the product license or the Support+Upgrades subscription.

Support requests that prevent us from identifying the licensed user may be subject to delays beyond those specified in this agreement.